F.A.Qs

Frequently Asked Questions

Payment

You can pay securely online via Paystack, an integrated payment partner. However, If you’d like to transfer directly into our bank account, please choose that option on the payment screen. Please note that we won’t start work on your order until payment is received and cleared.

All online payments are made via one of our secure payment gateways; Paystack. All payments take place over encrypted pages through the servers of the payment gateway providers. Paystack is a technology company solving payment problems for ambitious businesses like Twincarrot. Their mission is to help businesses in Africa become profitable, envied and loved. Please note Paystack does not divulges your credit card information to anyone, including us at print-berry.com, so you can rest assured that your billing details are safe.

We do offer price breaks on higher volume jobs. Please call us at +234 802 355 0634, or hello@twincarrot.com to speak to our sales team.

Production times vary widely depending on individual job specifications. Some jobs can be produced in minutes while other jobs may take days. 95% of our jobs are completed and shipped within 1-3 business days or less after you approve your proof. Tight deadlines? We would love to discuss your project and deadlines to see how we can help you.

Products

Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

A proof is a way of ensuring that all of your text is accurate and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person. On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.

The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process. At Twincarrot.com, we can assure you of matching your unique pantone codes On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.

We are a full service shop and offer a wide range of products and services that include offset, digital and large format printing. To see a full listing and description of what we can offer you, please see the Products and Services area in the Customer Service Section of our website.

We can help you find just the right paper for your project. Please call our sales team for information on the types, sizes and colors of paper available for your printing needs.

In short, printers and monitors produce colors in very different ways. Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model. When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not. When color is critical it is best to allow extra time test prints and color adjustments.

Due to our printers being toner based and not ink based, the ability to match and exact PMS color is limited. However, we are able to match most colors that are presented to us for print.

Due to varying technologies used in printing, there is no guarantee that your completed document will match your printed sample. This is due mainly to the varying results from different output devices such as inkjet, bubblejet and laser printers and offset press prints. Even from one commercial printing firm to another, there can be wide differences in results. In an effort to match the color you are looking for, we require that a proof be approved of color printed documents before printing the complete job.

Standard sizes for catalogs and booklets are 5 1/2″ x 8 1/2″, 8 1/2″ x 11″, 8 1/2″ x 11 and 11″ x 17″.

Common brochure sizes are 8 1/2″ x 11″, 8 1/2″ x14″ and 11″ x17″.

The three most popular sizes for personalized notepads are 4″ x 6″, 5 1/2″ x 8 1/2″ and 8 1/2″ x 11″.

Orders & Returns

Since we sell to businesses, all our prices exclude VAT. We’ll add VAT to your order at the current rate. Add an item to your basket to see its VAT rate.

Picture resolution should be set to 300 dpi at the final use size. Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi. You should avoid using these low resolution graphics, as they will appear pixilated and blocky when printed. Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please contact us for assistance.

We work hard to make sure your order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction. Complaints:  +234 802 355 0634, or hello@twincarrot.com 

If you’ve placed an order that requires design or a re-order with amendments contact us immediately to ensure that we’ve not commenced production so the order can be immediately stopped, re-designed with corrections implemented. If you’ve uploaded your own design, please check your design carefully before you confirm your order. Kindly ensure, you check all telephone numbers, dates, times, addresses, prices and spelling before you order please. If you spot an error after you’ve ordered, then we’re sorry that we won’t be able to rectify it. If you’ve uploaded your own design, your order will begin our automated production process. It’s not possible to cancel your order once we begin. Complaints:  +234 802 355 0634, or hello@twincarrot.com

We sell a wide range of printed materials. Our core range includes business cards, booklets, leaflets, flyers, packs, Labels, Cartons, shopping bag, boxes for packaging, stationery, stickers, invitations, posters, outdoor materials for exhibitions, trade fair event, Annual Reports, Coporate Profiles, Year Books, Catalogue, Outdoors Material and marketing promotion Items. You can view our full product range.

That depends, do you want it to be the same? When you reorder a job, you can pick whether you want us to use the same files you uploaded before, whether you want to upload a new file, or whether you want us to make a few changes for you. However,  at Twincarrot there is a limited time that we can keep customer’s design, hence we expect our clients and customers to notify us to archive their designs.

We accept PDF documents for uploads, and recommend that you create the file using Adobe InDesign or Corel draw. We want your file to work and your item to print as expected, so please read our File Supply Guide which covers everything you need to make the most of our high-standard production machinery. If you are uploading a Corel draw file we strongly advise that customers convert to curves (To ensure the fonts used will not change on third party system).

Whatever your deadline, we’ll help you meet it. Choose our priority service for quickest turnaround. Or if you’re really up against it, same day dispatch is available on our Today today (Same day print and delivery) items. Whatever you order, it’s all backed by our delivery promise…

If you need to change the address you want your order delivered to, we can usually do this any time while your order is in progress in the tracker. After your order is complete, it’s too late to change. If you have an ‘order in progress’ which you’d like to change, please contact us and tell us the address you’d like to send it to. We charge an extra #2,000+VAT for change in address after order is completed.

Do you have a question that’s not in our list?
Call us on +234 802 355 0634 or hello@twincarrot.com
We would love to talk with you about your next print project!